FAQ
General Information
Call a Driver (CAD) is a service that provides professional drivers to help with your transportation needs. Our main service is a designated driver service, ensuring you and your vehicle get home safely when you need it. Whether it’s getting to the airport, assisting seniors, relocating vehicles, or taking your car for maintenance, CAD is here to make your travel convenient and stress-free.
Call a Driver operates exclusively in Auckland. We’re committed to providing top-notch service to our Auckland customers, ensuring you have access to a reliable driver whenever you need one.
While we currently only serve the Auckland area, we are always exploring opportunities to expand. If you are outside of Auckland and interested in our services, please check back later or reach out to our customer support for updates on any future expansions.
Call a Driver operates 24 hours a day, 7 days a week, to ensure that you have access to our services whenever you need them. Whether it’s early in the morning or late at night, we’re here to provide you with reliable and convenient transportation solutions.
Booking a Driver
Booking a driver with Call a Driver is easy and convenient. You can book a driver online through our website or by giving us a call. Simply visit our How CAD Works page for detailed instructions.
Yes, there is a minimum booking time with Call a Driver. To ensure quality service and availability, we require a minimum booking time for our drivers.
To cancel or modify a booking with Call a Driver, please call us. We will assist you with any changes or cancellations you need to make. please visit our Refund, Returns, and Modification policy page detailed information.
Pricing and Payment
The cost of Call a Driver services varies based on factors such as the type of service and duration. For detailed pricing information, please visit our Pricing page. If you have any specific questions, feel free to contact us.
Call a Driver accepts a variety of payment methods to ensure convenience for our customers. We accept:
- Cash
- Stripe
- Credit cards
- Debit cards
For any additional payment options or specific inquiries, please visit our How CAD Works page or contact us.
No, there are no additional fees beyond what is outlined in our pricing page. For more details, please visit our Pricing page.
The total cost for Call a Driver services is calculated based on the following components:
- Initial Fee: $25.00 – Covers administrative costs and driver dispatch.
- Delivery Fee: $1.00 per km – Distance driven to reach your pick-up location.
- Return to Base Fee: $1.00 per km – Distance driven from drop-off back to base.
- Service Distance Fee: $1.50 per km – Total distance driven excluding pick-up and return.
- Extra Time Fee: $1.00 per minute – Time spent beyond the initial wait time allowance.
To get an accurate estimate of your total cost, you can visit our Pricing page or contact us for assistance.
During the Ride
Can I make stops during my ride?
Yes, you can make stops during your ride with Call a Driver. Simply inform your driver of your planned stops when booking or during the ride. Keep in mind that additional time and distance may affect the total cost of the service.
What if the driver is late?
If your driver is late, Call a Driver will take the following steps to address the situation:
- Immediate Notification: Our team will inform you of any delays as soon as possible.
- Real-Time Updates: You will receive real-time updates on the driver’s estimated arrival time.
- Alternative Arrangements: If the delay is significant, we will do our best to arrange an alternative driver for you.
We strive to ensure timely and reliable service, and we apologize for any inconvenience caused by delays.
How do you handle lost and found items?
If you have lost an item during your ride with Call a Driver, we will do our best to help you recover it. Here’s how we handle lost and found items:
- Report the Lost Item: Contact us as soon as you realize you have lost an item. Provide details about the item and the specifics of your ride.
- Driver Inspection: Our driver will inspect the vehicle for the lost item and report back to us.
- Notification: If the item is found, we will notify you immediately and arrange for its return.
- Pick-Up or Delivery: You can either pick up the item from a designated location or request delivery, which may incur a small fee.
We recommend checking your belongings before leaving the vehicle to prevent items from being left behind.
What's included in the initial fee?
The initial fee of $25.00 covers administrative costs and driver dispatch, ensuring we can quickly send a reliable driver to your location.